Frequently Asked Questions

NF+ gives you unlimited access to our full equestrian video library, including expert-led Masterclasses, podcasts, guided rides, and community events. For just $19.99/month or $199/year, you get:

• Ongoing access to all NF+ horse training videos and rider education content

• Fresh lessons added monthly across groundwork, mindset, dressage, and more

• A supportive online horse community where riders connect and grow

• Save $40 with the annual plan, that’s two months free.

Stream your equestrian training from anywhere—at the barn, at home, or on the go:

• On your laptop or desktop using any web browser

• On iOS and Android via the NF+ mobile app

• On Apple TV and Roku for a big-screen training experience

Horsemanship, mindset, and rider education, all at your fingertips.

You’ll have full access to the NF+ library as long as your membership is active. That includes Masterclasses, Office Hours, podcasts, and guided rides, all available on demand.

If you cancel, you’ll lose access to the content and community. Stay connected and keep learning with new content every month.

Your membership auto-renews monthly or annually unless you pause or cancel. For example, if you join on March 2, your next charge will be April 2. You can manage your subscription anytime in your account settings.

NF+ covers all major riding disciplines and beyond. You’ll find:

• Online dressage training

• Show jumping and eventing masterclasses

• Horse care and management videos

• Groundwork exercises and equine behavior lessons

• Rider mindset and fitness content

With over 800 videos across 12+ collections, our equestrian education platform is built for riders of every level and background.

Finding the right horse training course is easy on NF+. You can search by:

• Trainer name

• Video length

• Riding discipline (like dressage, groundwork, or jumping)

• Lesson format (guided rides, Office Hours, or masterclasses)

Use single keywords such as “horse behavior” or “rider mindset” to discover exactly what you need. Whether you're seeking foundational groundwork lessons or advanced riding videos, the filters help you get there faster.

See something you love? Just tap the heart icon next to any video to save it to your Favorites list. Your personalized equestrian video library is always accessible under “My Library,” making it easy to revisit the content that inspires you.

Create your own custom horse training playlists in the NF+ mobile app. Tap “Add to Playlist” on any video to organize it into a new or existing list. You’ll find all your curated content under the “My Library” tab. Perfect for structuring your weekly training or revisiting favorite rider mindset videos.

Yes! NF+ supports offline viewing through the mobile app. Just:

1. Go to the video you want

2. Tap the three-dot menu

3. Select “Download Video” and choose your quality

4. Watch anywhere, anytime, downloads stay available for 30 days

Your downloaded horse training videos will appear in “Downloads” under My Library.

Absolutely. Use the in-app calendar feature to plan your weekly riding, horse care, or mindset sessions. Add videos directly to the calendar to stay organized and keep your equestrian education consistent, even when your trainer isn’t available.

Office Hours with top trainers like Tik Maynard happen monthly and are open to all active NF+ members. To join:

• Register via the emailed link or community post

• Visit the “Ask Our Instructors” channel (available to logged-in members)

• Submit your questions and tune in live for expert feedback

Watch your inbox or the NF+ community space for the next session announcement!

Yes! All Office Hours sessions are recorded and added to the NF+ platform. Use the keyword “Office Hours” in the search bar to find and replay past sessions on your schedule.

New equestrian education content is added every month. Here’s what you can expect:

• Podcasts every Tuesday

• New lessons (like rider fitness, groundwork, or training tips) every other Thursday

• Special series, entertainment videos, and masterclasses added regularly

Whether you're building confidence, working on feel, or learning a new technique, there’s always something fresh in the NF+ catalog.

Playback problems are usually caused by a weak internet connection. We recommend a minimum speed of 25 Mbps. If you still experience issues:

• Refresh the page

• Try another browser

• Clear your cache

For mobile, switching from Wi-Fi to data (or vice versa) may also help.

Click “Sign In” at the top right of any page and enter your email. You can choose:

• Passwordless login via a sign-in link

• Or log in with your email and password directly

Once signed in, you’ll be able to manage your account, view your equestrian course progress, and access your saved horse training videos.

On the login page:

1. Click “Sign in with password”

2. Select “Set new password”

3. Enter your email and click “Send Instructions”

You’ll receive an email to reset your password and return to your NF+ dashboard. If passwords aren’t your thing, try the Passwordless Sign-In link instead!

Share the love and earn a free month of NF+! Use your unique referral link (found under “My Account”) and send it to a friend. When they sign up for an NF+ membership, you’ll automatically receive one month free.

Give the gift of online horse training and rider mindset education.

1. Scroll to the bottom of any NF+ page and click “Buy a Gift Card”

2. Log in (or create an account)

3. Select the membership plan and gift duration

4. Complete checkout

You’ll receive a confirmation email with the gift code and a shareable link to send your recipient.

Click the link provided by the gift sender. If you don’t have an account yet, you’ll be prompted to create one—then your gifted membership will activate automatically.

How do I change my membership plan or billing details?

1. Log in and click “Profile”

2. Navigate to “Purchases”

3. To change your plan, click “Manage Plan”

4. To update billing, select “Change Payment Method”

You can switch between monthly and annual plans, update your payment info, or view your transaction history anytime.

Need a short break? NF+ offers a pause option for monthly memberships.

1. Go to “Profile” > “Purchases”

2. Under “Active Plan,” click “Manage”

3. Select “Pause” and choose 1, 2, or 3 months

You’ll receive a confirmation email when the pause takes effect. This can only be done once per 12-month period.

To cancel:

1. Log in and go to “My Account”

2. Click “Purchases”

3. Choose the cancel option

Still need help? Email us at info@noellefloyd.com and we’ll make sure your request is handled quickly.

Memberships activate immediately upon purchase. Be sure to sign in and start exploring our online horse community and equestrian video courses right away.

No—each email address can only be linked to one NF+ account. If you’re having trouble logging in, try using the “Forgot Password” option.

You can request a full refund within 30 days of your purchase if you’re not completely satisfied. To qualify:

• The request must be within 30 days of the transaction

• Include your order number and reason

• Refunds are issued to the original payment method and may take 5–10 business days to appear

• Content already accessed may not be eligible for full refund

Some cards restrict online or recurring subscription purchases. If your card is declined:

• Contact your card provider

• Ensure recurring payments are allowed

• Try a different card if needed

Email us at info@noellefloyd.com with your name and a copy of your most recent receipt. We’ll help you transition your membership and get you set up in NF+.